Ricoh Remote Communication Gate S Guide d'installation

Read this manual carefully before you use this product and keep it handy for future reference.1What You Can Do with Remote Communication Gate S2Login

Microsoft® Windows Server® 2003 Standard EditionMicrosoft® Windows Server® 2003 Enterprise Edition• The product names of Windows Server 2003 R2 are as

Setting ExplanationNo. of characters to display: Select whether or not to limit the number of characters displayed if thedisplayed text is too long to

Setting ExplanationNo. of characters to display: Select whether or not to limit the number of characters displayed if thedisplayed text is too long to

Service InformationYou can view the configuration and version information of the Remote Communication Gate S service.Setting ExplanationRemote Communi

@Remote Settings@Remote is an online service designed to simplify device maintenance. By using @Remote, tasks such asordering new toner, making servic

• If your @Remote session is idle for more than 20 minutes, you will be logged out automatically andreturn to the Remote Communication Gate S settings

Item ExplanationProxy IP address Enter the host name or IP address of the proxy server.Proxy Port Enter the port number to use for communication with

Set send Ping permissionOn the [Set send Ping permission] screen, you can select whether to permit use of ping when searching fordevices. If you permi

<Authentication>Setting ExplanationAuthentication type Select a method for authentication.[None]Do not perform authentication.[POP3]Use a POP3 s

• If you stop communication with the Communication Server, @Remote will not be able to perform anyof its functions.Communication Server RequestsOn the

Notification timingItem ExplanationSC/CC Displays the frequency at which SC/CC calls are made.Manual call Displays the frequency at which MC calls are

TABLE OF CONTENTSHow to Read This Manual...

Item ExplanationAuto Discovery start schedule Specify the frequency of Auto Discovery.[Monthly]Select this option to perform Auto Discovery once a mon

Item ExplanationMAC Address The media access control address of the device's network card.Cutoff date The date and time at which the counter info

Excluded IP Address SettingsWhen the Communication Server performs Auto Discovery, communication might not be established withsome devices that should

Site Map SettingsThe Site Map contains links to all of the functions in Remote Communication Gate S. By clicking the SiteMap button, you can access th

System Log SettingsRemote Communication Gate S generates log files that contain information about system operations. Thissection explains the various

Setting ExplanationTime range: Use this to view logs that cover a specified time period (range) only.The time period (range) is expressed in the order

Setting ExplanationFilter menu Use this menu to select a filter. Filters allow refined searching accordingto specific conditions. The following filter

Setting ExplanationSort by menu Use this menu to sort the log display by a selected item. The availableitems are:Log Time, Function, Error, System Log

User Account ManagementRemote Communication Gate S allows you to view and modify user accounts. By assigning accessprivileges to accounts, you can con

User Account Settings Screen OverviewBRY013S1. Directory listYou can use the menus to view and manage users by group.2.Account searchUse this area to

HTTP Proxy Initial Settings...

[Edit] menuItem Allows you toSelect All Select all accounts displayed in [Account list:].Clear All Deselect all accounts selected in [Account list:].A

[Tools] menuItem Allows you toDownload AuthenticationManagerDownload Authentication Manager. This application can be used tomanage authentication and

Authentication Method Match SpecificationsLDAP AuthenticationNDS AuthenticationMatches depend on the authentication server's settings and/orthe a

Setting ExplanationPassword:Confirm password:When using Basic authentication, you can change the user's passwordby entering the new password in [

Setting ExplanationPassword:Confirm password:Enter the password that you want to assign to the account in[Password:], and re-enter it in [Confirm pass

Deleting an account• Deleting a user account removes the account from the authentication system, which might be used byseveral applications. Therefore

Managing Users in GroupsYou can organize users into groups for simpler user management. Groups are created via system settings,and they are also used

4. Printer ManagementRemote Communication Gate S enables you to manage all your printers using a single application. Thedevice management functions of

3. Device List ViewDisplays the registered printers in the currently selected group.Description of menu items[Edit] menuItem Allows you toSelect All S

[Printer] menuItem Allows you toBatch Configuration... Apply device settings to multiple devices at once.• See p.171 "Batch Device Configuration&

@Remote Settings...

Item Allows you toRemove SNMP Trap Settings Select this to remove the SNMP trap settings of the selected devices.• See p.136 "Disabling the Trap

Item Allows you toDevice Access Log List... Display the access log list of the selected devices.• See p.206 "Access Log".[Filter] menuItem A

Item Allows you toList View the device list in list view.This item is only available when you are viewing a group's map.Map View the map for the

Printer statusIcon ExplanationThere was no response from the printer.The printer has run out of toner/ink.A paper jam has occurred.The printer has run

Icon ExplanationThe printer is busy processing and not ready to perform a new operation.The printer is busy printing a job.The printer is ready to per

Device Configuration FunctionsThis section explains the procedures for configuring device settings. All of the following procedures can beapplied to m

5. Enter the access account information settings (each setting is explained in the followingtable):Access account for RDH SOAPSetting ExplanationUser

Setting an Address BookUse the following procedure to configure address book settings for multiple devices.1. On the Site Map, click [All Printers].2.

3. On the menu bar, click [Printer] > [Device Log Batch Deletion].• To check the results of changes to settings, see p.218 "Displaying Batch c

2. Select devices whose trap settings you want to disable.3. On the menu bar, click [Printer] > [Remove SNMP Trap Settings].• If you remove the tra

Applying a Filter...

Manual Device RegistrationYou can register new devices manually or delete registered devices from Remote Communication GateS.Registering DevicesUse th

Setting ExplanationUser name: Enter the user name for the account.Password: Enter the password for the account.<Protocol>Select the protocol to

Setting ExplanationAuthentication algorithm: Select the encryption algorithm for SNMPv3.Encryption password: Enter the password to use for encryption.

Searching the Device ListYou can search for registered printers in the printer list. You can search for printers by criteria such as printername, IP a

Searching with FiltersApplying filters to the device list allows you to display only printers that meet certain conditions. For example,you can displa

Managing FiltersYou can save search conditions as a filter. A maximum of 20 filters can be saved per Remote CommunicationGate S user.You can also edit

4. Click [OK].• You cannot delete built-in filters.Changing the display order of filters1. Access the printer list by clicking [All Printers] on the S

Managing Printer PropertiesThe "Properties" screen displays details of each device.You can view details of all registered devices by clickin

Setting ExplanationWeb Image Monitor Opens the Web Image Monitor screen of a selected device.• Depending on the machine, screens other than Web ImageM

[Log] menuItem Allows you toJob Log List... Display the Job Log of the selected device.Access Log List... Display the Access Log of the selected devic

5. Log ManagementJob Log...

SNMP versionSetting ExplanationSelect protocol: Select the SNMP version to use to connect to the device.[SNMPv1,v2]Use SNMPv1 or SNMPv2.[SNMPv3]Use SN

3. Under [Device Log Transfer Settings], select a log transfer method(each method is explainedin the following table):Setting ExplanationCollect devic

• If you click the status icon displayed to the right of the device shown on the [Printer Status] tab, detailsof the device's status will appear

Item Explanation<Internal Counter> Internal counter data.• Depending on the device model, certain items might not be displayed.The User Properti

• To check the details of each package, click the property icon shown in the list.• For further information about package details, see p.245 "Pac

Organizing Devices in GroupsThe Group function lets you organize printers into groups in order to simplify management.For example: if you create a gro

MapMaps allow you to visually represent devices that you manage. Placing printer icons on a floor map letsyou view the current status of devices and p

When the screen is in map view, you can perform the following operations:•Change the map's opacity• Zoom in and out of the map• Move the map by d

[View] menuItem Allows you toDisplay Directory Show the [Directory] tab.Hide Directory Hide the [Directory] tab.List Switch the display to the list vi

3. Under <Registered group>, click the map button for the group whose map you want to view.BRY016SA new window will appear, and the map for the

Displaying Firmware Details from the Properties Icon...241Checking Release No

• Printer information displayThe printer model and IP address of the device are displayed next to the device's icon..Map statusThe status of a ma

3. Click the [View Map] button in the upper part of the screen.BXN006S4. On the menu bar, click [Map] > [Create New Map...]. Or, if a map already e

• The size of the image file cannot exceed 32 MB.• The dimensions of the map display area are 760 × 455 pixels. The background image will be scaledto

Item Explanation8 [Temporary Save] button Temporarily save the current map.Placing printer icons on the mapYou can place printer icons on a map and th

Deleting a map from the [Group Settings] screen1. Access the [Group Settings] screen.See p.61 "Category Settings".2. Select the group whose

Device Error NotificationIf a device error is detected during status polling, or by receiving a trap notification, notification of the errorcan be aut

Directly entering e-mail addresses1. On the [Add Email Addresses] or [Edit Email Address List] screen, enter the destination e-mail address in [Email

Error ReportYou can view and export the error reports of registered printers.Viewing Error ReportsUse the following procedure to display error reports

Device and User CountersRemote Communication Gate S collects device counters from all devices. You can view the counterinformation in Remote Communica

5. Click [OK].• E-mail notification of counter data is sent at midnight (0:00) on the specified day. The time of thenotification cannot be changed.• Y

Restoring Server Data...29

Exporting User Counter InformationRemote Communication Gate S includes a command line tool for exporting user counter information. Thissection explain

You create the conditions file by exporting group data using ManagementTool, and then editing the outputfile.You can specify a conditions file on the

ExportUserCounter.exe -C C:\my_documents\grp.csv4. Printer Management1704

Batch Device ConfigurationYou can configure settings for multiple devices on the network. You can configure settings such as networksettings, paper tr

Step Action Explanation2 Set a temporary access account Because different types of settings on a devicemay be accessible to different users, it isnece

• If you click [Clear All] on the setting entry screen, all entered items are reset to default values. Click[OK] when the default reset confirmation s

<Time zone/Daylight saving time settings>Setting ExplanationTime zone/Daylightsaving time settings:To use daylight saving time, select the check

Settings for TCP/IP:TCP/IP:Setting ExplanationDHCP: Select whether to obtain IP addresses from DHCP servers.WINS: Select whether to enable name resolu

<SNMP>Setting ExplanationCommunity name 1:Community name 2:Community name 3:Community name 4:Community name 5:Community name 6:Community name 7:

<Administrator authentication management>Setting ExplanationNetwork administrator authentication: Select whether to authenticate network adminis

Setting User Preferences...320

Setting ExplanationSMTP server: Enter the SMTP server address or host name.SMTP port No.: Enter the port number used by an SMTP server.SMTP authentica

Setting ExplanationFax email user name: Enter user names for Fax mail.Fax email password: Enter passwords for Fax mail.Email notification address: Ent

<Windows authentication>Setting ExplanationWindows authentication domain name: If you select [Windows] in [User authentication settings],enter t

Setting ExplanationIntegration server authentication servertype:Select the type of integration server authentication from thefollowing:[Windows (Nativ

Setting ExplanationAuto continue: Select a time period the machine waits before continuingprinting when there is no paper matching the size and typesp

Setting ExplanationToner saving: Select whether to enable Toner saving.If you select [On], toner is saved by reducing the number ofdots in solid black

Setting ExplanationPunch type: Select whether to use the punch function. To use the punchfunction, select the punching method and position:[Off], [Lef

Setting ExplanationSymbol set: Select a character set used for the default font:Roman-8, ISO L1, ISO L2, ISO L5, PC-8, PC-8 D/N,PC-850, PC-852, PC8-TK

Setting ExplanationColor profile: Select a color profile:[Auto], [Presentation], [Solid color], [Photographic], [Usersetting]Process Color Model Selec

LDAP server settings:<LDAP Server>Setting ExplanationLDAP search: Select whether to use the LDAP search.<LDAP Server 1> to <LDAP Server

Address Book CSV File Format...395User In

Setting ExplanationEmail address Enter the mail address as a search condition.Fax number Enter the fax number as a search condition.Company name Enter

Setting ExplanationDisplay IP address on device displaypanelSet whether the IP address is displayed for a device.Settings for User lockout policy<U

To prevent authentication errors, a temporary access account is created with sufficient privileges toconfigure all the device settings.1. On the [Batc

• If you select a date that does not exist for the current month, batch configuration will be executed onthe first day of the following month. For exa

[Results] tabSetting ExplanationCompleted printers: Displays the total number of devices whose settings weresuccessfully configured.Incomplete printer

Task ListA task is an operation that Remote Communication Gate S performs in the background, such as remotefirmware update, device discovery, and batc

BXN007SManaging TasksThis section explains how to manage tasks on the task list.Discovery Task ListThe Discovery Task List displays all scheduled and

• A maximum of 12 discovery tasks can be created.•You cannot delete a Discovery task while it is executing.• For details about discovery settings, see

• When tasks in the other tasks list finish executing, they are automatically removed from the task list,and the results are recorded in the System lo

5. Log ManagementRemote Communication Gate S manages all the logs of devices and server operation. The LogManagement features allow you to view all th

18

ReportLogs for report and status notification report: Report printing, Status report• The maximum number of devices for which device logs can be retri

Displaying job log lists of all devicesUse the following procedure to display the job logs of all devices registered in the Remote CommunicationGate S

Displaying job logs by deviceUse the following procedure to display a list of job logs for a selected device.1. Click [Job Log List] on the Site Map.2

Item Allows you toJob Log Properties... Display detailed information of job logs.• For details about detailed job log data, see p.200"Details of

Item Allows you toNo detailTarget (Paper Output)Target (Storage)Target (Line / LAN)Display a view of the selected Targeted item.Search Logs... Display

• Some of the detailed job log items given below can be sorted by the acquired value. For details aboutordering when sorting by acquired value, see p.

Tab DetailSource Details Displays data relating to job input. Items displayed are:• <Scan>Results:, Start time:, End time:, Original pages, Orig

Tab DetailTarget Details Displays data relating to job output. Items displayed are:• <Paper Output>Results:, Start time:, End time:, Print pages

Access LogOverview of Access LogAccess logs are records of device access for devices registered in the Remote Communication Gate Sserver. Activities s

BRY020S1. [Directory] Tab Area2.Header Area3. Menu Bar & Log List Area• If the [Directory] tab is not displayed on the left side of the screen, cl

1. What You Can Do with RemoteCommunication Gate SRemote Communication Gate S is a software application for managing your printers. Rather than having

Displaying access logs by groupUse the following procedure to display a list of access logs for the devices that are registered to the selectedgroup.1

[Edit] menuItem Allows you toExport... Export access logs as CSV files.• For details about exporting job logs, see p.220"Exporting Logs".[Ac

Item Allows you toValidity Check Display logs relating to validity check.Address Book Display logs relating to address books operations.Search Logs...

Item Explanation<General> Displays a summary of access-related data. Items displayed are:Log time:, Start time:, Log type:, Access results:, Use

Item Explanation<Network AttackDetection/EncryptedCommunication>Displays access data relating to network attack detection/encryptedcommunication

Job and Access Log SearchingAdvanced Search for LogsUse the following procedure to search for job and access logs by specifying the search conditions

Details of Log Data: Search logsThe following items appear on the [Log Data: Search Logs] screen:<Search range>Item (Common) ExplanationSearch l

Condition (Jog log) ExplanationDestination: Searches job logs according to destinations as indicated by theSource (Line/LAN) logs.Time range:Searches

Condition (Access log) ExplanationValidity Check Searches access logs according to validity check results.Address Book Searches access logs according

System LogOverview of System LogSystem logs contain important data that display the status of the Remote Communication Gate S server. Itis necessary t

Overview of Remote Communication Gate S Pro for @Remote EnterpriseBRW001S1. What You Can Do with Remote Communication Gate S201

1. Click a system log screen link on the Site Map.BXN008SFor example: The [Printer Management System Logs] screen appears.2. Select a filter in the [F

3. Click the properties icon of the RFU list.The [Display System Log Details: Log Data] screen appears.4. To confirm the firmware update results, clic

Exporting LogsAll logs registered in Remote Communication Gate S can be exported as CSV files.• Do not close the [Log Export] screen during the export

Log Output ToolOverview of Log Output ToolLog output tool is a tool to export job and access logs as a CSV file without logging in to RemoteCommunicat

• For details about the parameters, see p.222 "Usage of options with log manual output".Usage of options with log manual outputThis section

Option Description Example-T This option specifies the time zone for log output.Use the following arguments to specify the timezone:• GUse GMT (Greenw

Option Description Example-S This option specifies whether to output messageswhen outputLog.exe is run. Use the followingarguments to output or suppre

Data produced by manual outputThe following data fields are exported as CSV files: Log summaries are displayed for each table.Line No. Description1 Lo

Access LogTable name Descriptiongeneral All access-related data.access_certification Authentication access data.access_document Document access data.a

The log acquisition period for the output log extends from the day of the previous output until the dayprior to the current output. The time of the in

Overview of Remote Communication Gate S Pro with Remote CommunicationGate S Pro @Remote ConnectorBRW005STo use the @Remote service, Remote Communicati

• The content of the .ini file is not reflected if outputLogTask.ini is edited after task registration. You mustre-register the task.Example of output

1. Specify the log output destination path.• You can omit this. If omitted, it is output to the bin folder of the folder containing Remote Communicati

• The task starting time is in local time (the system time of the computer that is running Remote CommunicationGate S).8. Specify the Remote Communica

Results of periodic outputThe results of periodic log output tool execution are output as a log.The log file name is OutputLogTask_sysLog.txt. The act

• finishValidTimeFlag• If Remote Communication Gate S was installed over an earlier version, the log filters for export itemswill also be overwritten.

6. Firmware ManagementRemote Communication Gate S manages all the firmware of devices and updates according to the selectedversion. The Firmware Manag

Updating FirmwareFirmware for devices managed by Remote Communication Gate S can be updated, and updates can bescheduled automatically and remotely. T

Configuring Initial SettingsThe following procedure explains how to set a range to select firmware versions.1. On the printer list, select the check b

2. Confirm the terms of the license agreement. If you agree, click [Accept].• The detailed information of the firmware is displayed by clicking [Firmw

Item ExplanationPerform Select the firmware update schedule.• [Immediate]Perform immediately.• [Specify date and time]• [Day:]In the list, select the

Network Device MonitoringYou can monitor the status all the devices on the network by registering them to Remote CommunicationGate S. You can register

Checking Firmware Update ResultsChecking firmware update results via URL sent by e-mailThe firmware update is performed according to the schedule. A c

Item Allows you toPrinter Properties... Display details of the devices selected in the list.• For details about devices, see p.145 "Common elemen

Displaying Firmware ManagementYou can display all the updated firmware on the firmware list and check on their properties, and releasenotes.Displaying

[Sort by] menuItem Allows you toSelected Device Sort the list of found firmware alphabetically according toselected devices.Model Name Sort the list o

Checking Release NotesUse the following procedure to display the release note of the selected firmware.1. Click the [Firmware List] on the Site Map.2.

Deleting Firmware ManagementYou can delete the updated firmware on the firmware list.Deleting a Selected FirmwareUse the following procedure to delete

6. Firmware Management2446

7. Installation SupportYou can create packages of drivers and other applications and distribute them to general users. Users caninstall drivers and ot

• While in operation, do not use the [Back] button or other browser functions. Use only RemoteCommunication Gate S functions at this time.Use the foll

Item Allows you toNotify by Email Display the [Notify by Email] screen. It is possible to send emailnotification of the URL where the package is store

Step-by-Step SummaryStep Action Description and Reference1 Initial Settings The initial settings wizard guides you through the necessary settings to b

Setting ExplanationPackage name: You can change the package name.Comment: You can change the comments.Package location: Displays the URL of the locati

Download and install Packager1. Click [Package List] on the Site Map.2. Click [Package] > [Download Packager] from the menu bar.3. On the [File Dow

Add printer drivers1. On the [Set Install Package] task dialog box, click [Add Printer...].2. Select the method to use to search for the device. As an

Item ExplanationAssign AdministratorAuthorization on installationEven if general users who use the package log on to thecomputer with authority other

6. Click [Send].The prepared package information is sent by e-mail to users designated as email notificationrecipients.7. Click [OK] to close the conf

Notifying by EmailYou can notify the specified users by e-mail about files uploaded to the Remote Communication Gate Sserver.1. Click [Package List] o

Allocation FilesOverview of Allocation FilesAn allocation file (UserTable.csv) is a CSV file that contains settings depending on the user or computers

The allocation items in the first line are the only data entered in this template. Edit the allocation file afterdownloading it from the Remote Commun

Setting ExplanationPort Settings (Shared Printer) • UNCEx.) $UNC$Printer Setting Details • User CodeEx.) $USERCODE$•User IDEx.) $USERID$• UsernameEx.)

Input samplemachine,account,$USERCODE$,$ADDRESS$,$PNAME$,$RST$bowmore,user1,10,133.139.1.1,generalaffairs,soumu.rstmacallan,user2,20,133.139.1.2,sales

Step Action Description and Reference3 GroupCreationCreating groups for organizing devices can greatly simplify devicemanagement. There are two types

• When user1 logs on to machine2, the third per-computer settings are taken and the printer nameis set to "sales2".4. The OS actually runnin

Scenario FilesOverview of Scenario FilesThe scenario file is contained in the installation package created using Packager. The installation procedurea

Example scenario filesAdding a Printer in RPCS DriverThe example below is the scenario file output when the "Add printer" only package in an

BRY024S1. Information about the setting of the whole scenario2.Information about the creation of the printer icon3. Information about the installation

6. Information about the installation of an applicationAdding a Printer in PCL DriverThe example below is the scenario file output when the package of

BRY025S1. Information about setting of the whole scenario2.Information about creation of the printer icon3. Information about installation of the driv

5. Information about creation of the printer icon6.Information about installation of an applicationDownloading and Editing Scenario FilesDownload a sc

Printer Icon and Driver SettingSetting printer icon sharing a driverIn Packager, the printer icon is set by default to "Not shared" when a p

1. Additional shared drivers are installed.2.The shared name is A3045.• Also in the case of PCL drivers, the same location is designated as in 1 and 2

Example:BRY027S1. The printer name is overwritten if duplicated.Increasing the number of printer iconsThe maximum number of limited "Add printer&

Step Action Description and Reference4 RegisteringDevices inGroupsRegistering devices to groups allows you to simplify management by logicallyorganizi

The procedure for scenario file editing after preparation consists of steps 1 and 2.Execute step 1; when using the same port address, user ID, and use

Example:BRY028S1. Copy the existing PrinterObject section.2.Set the section name as "PrinterObject.Accounting department (Win2k)".3. Set the

Follow the procedure below to specify a port address that differs from that of the PrinterObject section fromwhich the file is copied.(Omit the proced

Example:BRY029S1. Copy the existing PrinterObject section.2.Set the section names as "PrinterObject.Printer in Accounting department (Win2k)"

7. Specify the same driver setting file as the PrinterObject section from which the file is copied.8.Copy the existing port section.9. Set the section

2. Delete sections other than generic and port sections.Example:BRY030SSpecifying the name of the port to be createdIn a packager, the name of a port

• Port names are limited as described below when the port type is TCP/IP (SmartDeviceMonitorfor Client).• If the address is an IP address:"IP add

1. Create an installation package including the "Add printer" operation (port type is TCP/IP(SmartDeviceMonitor for Client)) using Packager.

2. Add the "SNMPStatus" key to the "Port" section, and then specify "OFF" as the value.Example:BRY033S1. SNMP status is

3. Leave the Monitor key, PortAddress key, and PrintProtocol key in the port section blank(delete all entered values).Example:BRY034S1. The existing p

Step Action Description and Reference7 ErrorNotificationSettingsWhen an error occurs in a device, you can have a notification sent toconcerned parties

• We recommend the "Delete driver" operation as a proper operation. During a "Delete driver"operation, the required entry value is

Method ExplanationIf a port name is specified fordeletion:1. Set the section name as "DeletePort.(port name to be specified)".2. Add a Monit

Sequence Display timing Specified using4 Just before installation of an applicationstarts.StartMessage key, Installation section(application)5 Just af

Example:BRY037SSpecifying an operation if an error occursIf an error occurs during installation, the installation package created using aPackager inte

Example:BRY038S1. Display an error message dialog box.Setting to skip if a driver or application of the same version is already installedWhen installi

• OFFInstallation is not skipped even if a driver or application of the same version is already installed.3. Using the procedure described in step 1,

7. Installation Support2847

8. Maintenance of RemoteCommunication Gate S ServerRemote Communication Gate S server operations can be managed using an application calledManagementT

Starting ManagementTool1. Click [Start] > [All Programs] > [Remote Communication Gate S] > [ManagementTool].• If User Access Control (UAC) is

Managing the ServerStarting and Stopping ServiceIt is possible to start and stop the Remote Communication Gate S service.If service is stopped manuall

Device Counter ManagementRemote Communication Gate S collects counter information from all registered devices. Counters includeinformation such as the

• If User Access Control (UAC) is enabled on your system, you must run the batch files as anadministrator. To do this, when you start the command prom

5. Enter the name of the save folder in the [Save folder name] text box.The default folder name is the current date.6. Click [OK].A message appears wh

• If User Access Control (UAC) is enabled on your system, you must run the periodic backup tool as anadministrator. To do this, when you start the com

Example of BackupTask.iniBRY043SManaging the Server2918

1. OutputPathSpecify the backup destination path.The following folder is created in the backup destination path when a backup is performed:•FBD_YYYY_M

• If you specify a date that does not exist for a month (such as 31 for September) under operating systemsother than Windows Server 2003, the task wil

• The account information is deleted from the file after the task is registered.10.PlainSystemLoginName, PlainSystemPasswordSpecify an operating syste

Usage of options with period periodic backup toolThe following table explains the options that you can specify with BackupTask.exe.Option Description

• To make a complete backup, you must backup the database and settings (using ManagementTool)and the authentication details also (using Authentication

2. Click [Initialize] in the [Remote Communication Gate S ManagementTool] window.A confirmation message appears.3. Read the message, and then click [O

How to Read This ManualSymbolsThe following set of symbols is used in this manual.Indicates a situation that may result in property damage or malfunct

Step Action Description and Reference3 CounterCollectionYou can specify how often counter information is collected from devicesand whether to collect

Changing the Server IP Address and Host NameIf the IP address and/or host name of the server has changed, you must register the new information inMana

Changing the Authentication MethodYou can change the authentication method used for logging in to Remote Communication Gate S.1. Start [Remote Communi

Changing the ServerIf you change the server that Remote Communication Gate S runs on, the log transfer settings of printerswill not be automatically i

• For details about restoring using Authentication Manager, see p.322 "Backing Up and RestoringAuthentication Information".3. Re-enable log

Acquiring Group InformationYou can use ManagementTool to create a category and groups in Remote Communication Gate S fromthe authentication server. Ma

Managing Device DataRemote Communication Gate S provides import and export functions for handling large amounts of data.Importing CSV files allows you

3. Click [Perform].A message appears when the import process is complete.4. Click [OK].5. In the [Import] dialog box, click [Cancel].• The results of

9. Authentication ManagementAuthentication and authentication methods can be managed using the Authentication Managerapplication. This chapter explain

7. Check the default installation destination folder, and then click [Next>]. To change the folder,click [Browse...], specify a folder, and then cl

5. Enter the user name and password of the Authentication Service Administrator. Dependingon the authentication method, you might have to enter a doma

Device Address Book ManagementYou can import and export address book data (e-mail addresses, fax numbers, etc.) on devices registeredwith Remote Commu

Settings for Windows VistaIf your computer is running Windows Vista, perform the following steps before starting AuthenticationManager.Use the followi

Registering and Managing AdministratorsYou can register and manage the Authentication Service Administrator (who manages AuthenticationManagement Serv

• Only users who have Authentication Service Administrator permission can use this function.•Only users who have the authentication method selected wh

1. In the main window, click [Set/Change Password].2. Enter a new password in [New password:], and then re-enter the new password in [Confirmpassword:

Managing Authentication SettingsFor enhanced security, you can enforce various methods of user authentication to operate in conjunctionwith Remote Com

Set own authenticationYou can enforce Basic authentication for the current Authentication Management Service. To do this,you must register Basic authe

Windows Authentication (native)Under Windows Authentication (native), use user accounts configured on one of the following domains:• Windows 2000 Acti

Browse Another Auth.You can browse the Authentication Management Service (Notes Authentication) of another server.1. Click [Browse] to select the Auth

Displaying the Current Authentication SettingsDisplays the current settings of the authentication method you have enforced.1. In the main window, clic

Managing ProfilesUsing Authentication Manager, you can register users to the currently enforced authentication method bycreating a profile for them. T

Printer Driver Distribution to UsersYou can create packages of drivers and other applications and distribute them to general users. Users caninstall d

Changing ProfilesUse the following procedure to change the contents of a registered profile.1. Click [Add/Delete Profile] in the main window.2. In the

Managing Basic Authentication UsersUse the following procedure to add and delete Basic authentication user accounts and change theirproperties when Ba

Deleting Users or Groups1. Click [Add/Delete Basic Auth. User] in the main window.2. In the [Add/Delete User] dialog box, select the user or group you

3. In [Specify CSV file format:], select the CSV file format.4. Click [OK].Exported CSV files can be edited and reimported, or imported to the Authent

Backing Up and Restoring AuthenticationInformationFor safer operation of your system, we recommend you make regular backups of your AuthenticationMana

• You cannot use Authentication Manager to back up the following system information (use other tools):• Domain user details used in Windows Authentica

Backup Schedule ManagementYou can add and delete backup schedules, as well as change the schedule settings.• Each latest backup will overwrite the pre

• Be sure to suspend the scheduled task before attempting to edit it.Deleting a Scheduled Backup Task1. Click [Backup Schedule] in the main window.2.

9. Authentication Management3269

10. Other ManagementCommunication between devices and Remote Communication Gate S is encrypted by SSL protocol anddata is delivered in secure. For set

Step Action Description and Reference3 Package Upload to theServerUpload the created package to the Remote Communication GateS server.• See p.252 &quo

• When importing certificates or specifying the SSL method, be sure to restart the computer after allsettings are completed.The following describes th

• Email Address:Enter an e-mail address. This appears when viewing the certificate by Web browser, etc.6. Enter area information, and then click [Next

• The file name "server.p12" is given to all certificates for other servers.Importing certificatesAfter a certificate has been issued from t

• If you quit operations of SSL at this point, you will not be able to communicate with other serversusing SSL. Make changes to the SSL settings of re

9. Restart the computer.Setting Internet Information Service (IIS) ManagerIf the Web server contains Internet Information Service (IIS), make settings

13. For the TCP and SSL port numbers, enter the HTTP port number and HTTPS port number youspecified during the installation of Remote Communication Ga

Execute Access Authority Execute Access Permit (Read/Write)RdsCA Scripts and Executables Readsoftmanage Scripts and Executables Readswdl Scripts and E

The following explains the setting procedure for Internet Explorer. Procedures may differ depending on theWeb browser used.1. Open Internet Explorer,

2. View the LDAP servers settings to confirm for whether or not a client certificate must beimported.• Root certificate files must be in the "der

When a device is a CA server1. Access the URL of IP address of the device from your Web browser:http://{IP address of the device}/2. On the security w

Step Action Description and Reference6 Package Distribution toUsersDistribute the package to general users in either one of thefollowing methods:• Not

10. Other Management33810

11. AppendixSystem Log CodeThe meanings of the system log codes displayed in system logs are shown below.• System log code "xxx" indicates a

System LogCodeExplanation Cause/Solution200110 Manual device registration started200111 Manual device registration ended200112 Manual device registrat

System LogCodeExplanation Cause/Solution200232 Status polling cancelled (others)200240 Status polling start (tray, toner/inkinformation)200241 Complet

System LogCodeExplanation Cause/Solution200409 Completed batch deletion fordevice logs200414 Started SNMP Trap settings200415 Completed SNMP Trap sett

System LogCodeExplanation Cause/Solution200452 Device address book settings failed • The access account set in RemoteCommunication Gate S is different

System LogCodeExplanation Cause/Solution200462 Maximum number of Address bookregistrations exceededReduce the number of device-side Address Bookregist

System LogCodeExplanation Cause/Solution200556 Failed to perform the task due todevice problems200557 RFU has failed due to prohibitionsettings on non

System LogCodeExplanation Cause/Solution200652 Transmission failed • An unauthorized SMTP server name or SMTPport number is specified in the e-mail se

System LogCodeExplanation Cause/Solution200705 Device user edit informationupdated200707 Status polling setup updated200708 Access account set up20071

Firmware UpdatesThe most recent version firmware or other version of firmware is downloaded from the global server. Thedevice firmware is updated auto

System LogCodeExplanation Cause/Solution210101 Install package deletion210102 Scenario file download210103 Scenario file upload210104 Allocation file

System LogCodeExplanation Cause/Solution220010 Service status abnormal, warning ->normal220030 Service status normal, abnormal ->warning220051 S

System LogCodeExplanation Cause/Solution220082 Log stagnation in device job logfolderRestart the server.If the problem recurs, the server is probablyo

System LogCodeExplanation Cause/Solution220510 Database update started220513 Database update completednormally220515 Access log batch deletioncomplete

System LogCodeExplanation Cause/Solution300403 Restoration completed normally300404 Initialization started300405 Initialization completed normally3004

System LogCodeExplanation Cause/Solution300502 Group creation and reacquisitionstarted300503 Group creation and reacquisitioncompleted normally300506

System LogCodeExplanation Cause/Solutionxxx912 Failed to generate/delete threadxxx913 Connection error occurredxxx914 Connection timeout occurredxxx91

Log Information Contained in CSV FilesJob and access Logs can be exported to CSV files regularly (using the job information output tool) or onan ad ho

Field name Explanationgeneral#clientName user code/user name (type + value)general#clientNameType user code/user name typegeneral#clientNameBody value

Field name Explanationsource_scan#scanStartTime start time (log information registered without beingprocessed)source_scan#scanStartTime_c start time (

Step Action Description and Reference3 Notification of FirmwareUpdate CompletionSelect whether or not to receive e-mail notification when thefirmware

Field name Explanationsource_memory#srcMemDocumentName stored file namesource_memory#srcMemDocumentId stored file IDsource_memory#srcMemDevice stored

Field name Explanationsource_memory#srcMemColorMode color modesource_memory#srcMemTonerSaveMode toner savingsource_networkField name Explanationsource

Field name Explanationsource_pdl#parentLinkId parent link IDsource_pdl#subLogId sublog IDsource_pdl#subJobType subjob typesource_pdl#pdlSubState statu

Field name Explanationsource_pdl#pdlPcLoginName_sId alias ID of the login namesource_pdl#pdlPcName computer namesource_pdl#pdlPcName_sId alias ID of t

Field name Explanationdestination_memory#subLogId sublog IDdestination_memory#subJobType subjob typedestination_memory#desMemSubState status/resultsde

Field name Explanationdestination_network#desNetEndTime end time (log information registered without beingprocessed)destination_network#desNetEndTime_

Field name Explanationdestination_plot#plotEndTime_c end time (corrected by service)destination_plot#plotEndValidTimeFlag reliability of corresponding

generalField name Explanationgeneral#logVersion log version numbergeneral#logSourceId device serial numbergeneral#logId log IDgeneral#logLinkId job ID

Field name Explanationgeneral#hostAddressBody address value of request issuergeneral#sdkApliInfo SDK application informationaccess_certificationField

access_documentField name Explanationaccess_document#parentLogId parent log IDaccess_document#parentLinkId parent link IDaccess_document#subLogId subl

Batch Configuration of Device SettingsRemote Communication Gate S provides a batch device configuration function so that you can configuremultiple dev

Field name Explanationaccess_system#accSysLogSettingEncryptLog setting: log encryptionaccess_system#accSysLogSettingAllDelete setting: process for del

Field name Explanationaccess_com#accComDAddress BodyaccComDAddress address onlyaccess_com#accComDPortNumber destination port numberaccess_com#accComDM

Field name Explanationaccess_fair#accFairUpdateModuleNamemodule nameaccess_fair#accFairNewPartsNumber new part numberaccess_fair#accFairNewVersion new

Field name Explanationaccess_addr#parentLinkId parent link IDaccess_addr#subLogId sublog IDaccess_addr#subJobType subjob typeaccess_addr#accAddrResult

Sorting Order of Detailed Log ItemsWhen sorting by value acquired in detailed job and access log items, ordering is as follows.Sorting Order of Detail

Host Address TypeAppleTalkBluetoothParallel interfaceIEEE 1394NetWare(IPX)TCP/IPTCP/IPv6USBColor Mode8 colorsBlack & WhiteTwo-colorFull colorSingl

Original Size10 x 14 inch10 x 15 inchEng. 11 inch Width11 x 14 inch11 x 15 inchArch. 12 inch Width12 x 14 1/2 inch13 x 19 inch267 x 195 mmEng. 17 inch

Stored DeviceExternal memoryLSPrint job storage regionSAFReception TypeDelivery serverFTPG3-1G3-2G3-3G4-1G4-2HTTPInternet FaxI-G3IP-FaxMAILNCPSMBWSD (

Layout16in12in14in16in18in19in1Do not use layoutEnlarge/Reduce25%-49%50%-99%100%101% to 200%201% to 400%Toner SavingMode 1Mode 2OffReport Type: Origin

Punch1 hole2 holes: left3 holes: left4 holes: leftMultiple holesNot specified2 holes: right3 holes: right4 holes: right2 holes: top3 holes: top4 holes

Device Log ManagementRemote Communication Gate S can collect and display the job and access logs of registered devices. Youcan configure which devices

Sorting Order of Detailed Access Log ItemsLog TypeAccess violationChange allocation of administrator privilegesCapture resultsValidity VerificationCom

External Authentication DeviceIC cardMK1File Operation ResultsNo access rightsOther failuresFile password mismatchCompleteFile Delete TypeAuto deleteD

Managing Web Server Log FilesRemote Communication Gate S uses a web server and Apache Tomcat. The web server is either Apacheor Microsoft IIS.Since bo

C:\WINNT\system32\LogFiles\W3CApache Tomcat log filesApache Tomcat is installed with Remote Communication Gate S automatically regardless of the type

Required Settings If the Server Login Account isChangedUse the following procedure if the administrator's account or password for the operating s

CSV Format ReferenceBatch Grouping CSV File FormatThis section explains the format of the batch grouping CSV file.In order to perform batch grouping,

Fields for grouping conditionsField Name Description<Grouping Item> Specify the device information to use for grouping:• IP AddressGroup devices

Field Name Description<Option> Specify which operation to use to test a device for grouping:• equalA device is added to the group if its device

The following illustration shows an example group structure:BRY041SThe following table shows the devices we want to add to groups with batch grouping:

Group InformationFormat Version:F2.3.1.0"<ID>","<Group Name>","<Comment>","<UID>",&quo

Step Action Description and Reference4 Configure log managementsettingsYou can change the log storage period, perform log databasemaintenance, and ena

BRY042S• Your Remote Communication Gate S installation includes sample CSV files. These samples are locatedin the following directory:C:\Program Files

Example (IP addresses only)Address192.168.5.42192.168.5.33192.168.2.10010.112.201.68Example (IP addresses and host names)Addressaf-printer-188tm-mfpac

Device data file formatLine Number Contents1 The text "Device Information"2 The text "Format Version: F2.3.1.0"3 (blank)4 The colu

Field Explanation<Device Address> A device's host name or IP address.Either the host name or IP address of the device must be entered.• Hos

• Lines 1 through 4 are constant, and are used for identification. They should not be changed. You canedit lines 5 and greater.• Use square brackets (

User data file formatLine Number Contents1 The text "User Information"2 The text "Format Version: F2.3.1.0"3 (blank)4 The column h

Field Explanation<Access Privileges> A number indicating the user's access privileges.This item is required.• 0: Regular user• 1: Remote Co

Import result output log file formatWhen data is imported, a log containing the results of the import is created.The output file is created in the sam

Line Number Explanation8 andgreaterThe data from the device's address book. One line contains the data for one entry in theaddress book.• Lines 1

Field ExplanationUser Name as • 0: The entry will not be displayed in the address book when specifying asender. (Destination only)• 1: The entry will

Term ExplanationAddress Book "Address Book" can refer to either the address book on a device, or to theaddress books in Remote Communication

Printer Maintenance with @Remote Service@Remote service is an online service designed to ease printer maintenance. By using @Remote service,tasks such

Field ExplanationPath Enter the path to the destination folder. Exclude the server name from the pathwhen the protocol is FTP. Include the server name

User Information (Access Control) CSV FormatThis section explains the format of the device user information (access control) CSV file format.You can c

Counter Notification CSV File and Web Interface Item NamesThe column headings in the counter information notification CSV file differ from the column

Counter Category CSV File Column Heading Web Interface Column Heading<Duplex> BothSideCounter 2 Sided<Coverage> Coverage_ColorCounter Cove

TroubleshootingEvent Cause and ActionThe Remote CommunicationGate S login screen does notappear.• The port number entered in the client computer is no

Event Cause and ActionAuthentication failed for logtransfer from a specifieddevice.The previous log transfer settings may have become invalid.1. On th

Event Cause and ActionFirmware Update could notbe executed.Device settings do not permit Firmware Update.Change the device settings.The access account

INDEX @Remote service...38@Remote settings...101AAccess

User Management Administrator...310Authentication Service Administrator...309Backup data...

Device Log Collection system log...217Device log transfer...133Device logsDeleting...

Step Action Description and Reference4 @Remote Settings by theAdministratorAccess the separate web interface for @Remote service, andconfigure the var

Server access log...114System Log for Device Log Collection...113Filt

LogSystem log code...339Log collection...

Edit menu...195Task menu...

Example...260Example files...

Settings the SSL method...330StatusLog collection...

© 2008-2010

Administrator Operations Guide M371-8620B EN US EN GB

1. What You Can Do with Remote Communication Gate S401

2. Login and LogoutThis chapter explains how to access/login to/logout from Remote Communication Gate S.AccessTo access Remote Communication Gate S, u

For example: http://intra.example.org/mgmt• The page located at "/mgmt" is for redirection purposes only. When you access RemoteCommunicatio

LoginThe login screen is displayed when you access Remote Communication Gate S via its URL.1. Enter a user name and password. If necessary, enter a do

• If you log in to an account without administrator privileges, the Site Map will appear instead of the[Settings] screen.Device list screenAfter you h

Screen layoutAll screens in Remote Communication Gate S have a common layout. This section explains the basicelements of all screens. The device list

Item DescriptionHelp ContentsHelp provides online help for using Remote Communication Gate S.SettingsThis link takes you to the Settings page, from wh

Site MapAccess the Site Map by clicking the Site Map button in the upper right corner of the screen:BXN002SThe Site Map contains links to every page i

Term ExplanationFirmware Management You can connect to the global server to check for firmware updates forspecified devices. If updates are available,

• Only pages that you have sufficient access privileges to view are displayed in the Site Map and QuickLinks areas.Settings screenAccess the [Settings

• For details about settings, see p.51 "Settings".Login492

LogoutIf you logout using the [Logout] button, you can return to the same screen when you re-login to RemoteCommunication Gate S.1. Click the [Logout]

3. SettingsThis chapter describes the various settings that are available in Remote Communication Gate S.Initial Settings WizardWhen you log in to Rem

• Even after you complete the Initial Settings Wizard, you can still access the wizard from the [Settings]screen.Group Initial SettingsThe first scree

2. On the [Category Settings: Create New Category] screen, enter a name for the categoryyou are creating.3. Select a color for the category, and add c

6. Click [Next].• For details about proxy server settings, see p.59 "HTTP Proxy Settings".Email Initial SettingsRemote Communication Gate S

Initial Discovery SettingsRemote Communication Gate S can scan the network for printers, and it can also scan computers for devicesconnected via USB.

• [Import CSV file]Specify a CSV file that contains the IP address ranges or subnets to search within.• [Retrieve network information from router]Spec

Log Management Service Settings WizardIn order to collect log data, you must specify the printers whose logs you want to collect and the types oflogs

Term ExplanationScenario file A scenario file (Scenario.ini) is a text file that describes package settings,and is one of the files comprising a packa

Specify Log Storage Period1. On the [Specify Log Storage Period] screen, select the length of time you want logs to bestored for.2. Click [Next].This

System SettingsThis section explains the Remote Communication Gate S system settings. System settings include proxysettings, e-mail server settings, g

<User authentication>Setting ExplanationUser authentication: Specify whether to perform authentication when connecting to theproxy server.[On]Pe

<Authentication>Setting ExplanationAuthentication type: Select an authentication method.[None]Authentication is not applied.[POP3]Authentication

ManagementTool also provides the following group management functions:• Creating a category (when using an authentication method other than Basic Auth

Group settings screen menus[Create] menuItem Allows you toNew Group Create a new group within the currently selected category or group.New Category Cr

• For details about maps, see p.154 "Map".Creating a new category1. Access the [Group Settings] screen.2. On the [Create] menu, select [New

Setting ExplanationGroup name: Enter the name of the group you want to create.Comment: In the text box, enter any necessary comments.Email address lis

4. On the screen that appears, select the group that you want to move the group into.5. Click [OK].The group is moved into the specified group.• You c

Batch group registrationIf you have a large number of printers to register to groups, you can create and import a CSV file thatspecifies the group ass

Guides for This SolutionThe following guides are available for Remote Communication Gate S:Remote Communication Gate S Administrator Operations Guide

Setting ExplanationSearch user: If you enter part of an account name, and then click [Search], the relevantaccount appears.To clear the text box, clic

Device Management SettingsThis section explains the settings that determine how Remote Communication Gate S manages the devicesconnected to it.Status

Setting ExplanationPolling interval time for otherinformationSpecify the frequency at which Remote Communication Gate S pollsdevices for other status

<Excluded IP Address>Setting ExplanationStarting address: Enter the starting IP address of the IP address range that you want toexclude.Ending a

Setting ExplanationNetwork device Search for printers connected to the local network.Local device Search for printers that are directly connected to c

Setting ExplanationSNMPv1,v2 Select this option to use only the SNMPv1,v2 protocol to connect toprinters.SNMPv3 Select this option to use only the SNM

Setting ExplanationAuthentication algorithm: Select the encryption algorithm for SNMPv3.Encryption password: Enter the password to use for encryption.

Setting ExplanationManual entry Select this option to specify the subnet manually.When performing a network searchSearch through a specified range of

Setting ExplanationRetrieve network informationfrom routerSelect this to gather network information from routers. The routers inthe specified subnets

Setting ExplanationSet schedule Perform discovery periodically.Repeatedly:Select whether to specify the execution schedule based on day of the week or

Important•TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:• THE SUPPLIER SHALL NOT BE LIABLE FOR THE RESULT OF OPERATION OF THIS SOFTWAREOR THE USE

Setting ExplanationNotify Select this to send notification e-mails when new printers arediscovered.Click [Notification Settings...] to configure the r

Importing a CSV fileYou can import a CSV file that contains information about the IP address ranges or subnets that you wantto search.1. Under [Specif

Log Management Service SettingsThe following tables explain the settings for collecting logs using the log management function and viewingthe operatio

Log Collection Function Status:This area indicates whether log collection is operating or not.Status ExplanationOperating Indicates that log collectio

To change the storage period, on the [Manage] menu, select [Specify Log Storage Period...].Performing a log batch deletionYou can manually delete all

Setting ExplanationBasic collection start time Specify the month, day, year and time on which to begin collection.If you specify a date before the cur

Setting ExplanationDisplay location: Select where the filter is displayed.[Menu]Displayed only in the [Filter] menu on the [Printer Management]screen,

Setting ExplanationSelected group: Click [Selected group:] to displays the devices that belong to thespecified group and whose counter figures are to

• For details about creating an e-mail recipient list, see p.163 "Creating an E-mail Recipient List".Counter Information Notification (Sched

Customized Display SettingsPrinter Management List Display SettingsYou can specify which and how many items appear in the Printer Management List.The

TrademarksAdobe®, Acrobat®, Acrobat Reader®, and Flash® are either registered trademarks or trademarks ofAdobe Systems Incorporated in the United Stat

Setting ExplanationNo. of display items: Enter the number of items displayed per page on the System Log Listscreen.• Default: 20•Available range (numb

Setting ExplanationNo. of characters to display: This selects whether or not to limit the number of characters displayed ifthe displayed text is too l

<Display items for source (storage)>Setting ExplanationDisplay items: This is a list of the items that can be displayed in [Source (Storage)] of

Setting ExplanationSelected items: This is a list of the items displayed in [Source (Internal)] of [Job Log List].• Default: Report type: application

Setting ExplanationReset All Return all settings to their default values.Access Log List Display SettingsYou can specify which and how many items appe

Setting ExplanationSelected items: This is a list of the items that are displayed when the [Access Log List]screen appears.• Default: Log time, Log ty

Setting ExplanationSelected items: This is a list of the items displayed in [Unauthorized Copy Control Log]of [Access Log List].• Default: Controlled

Setting ExplanationSelected items: This is a list of the items displayed in [Administrator Operation Log] of[Access Log List].• Default: Result<Dis

Setting ExplanationSelected items: This is a list of the items displayed in [Administrator Operation Log] of[Access Log List].• Default: ResultSetting

Firmware Management List Display SettingsThe following table explains the display settings that are available for the [Firmware Management] screen.Set