Ricoh Aficio SP C730DN Manuel d'utilisateur télécharger pdf (Page 31)

Warranty Descriptions

RICOH EQUIPMENT SUGGESTED RETAIL PRICE LIST

Printers, Accessories, Supplies, Installation and Extended Warranty Packages

June 2013

pg. 29

Warranty Descriptions

RICOH EQUIPMENT SUGGESTED RETAIL PRICE LIST

Printers, Accessories, Supplies, Installation and Extended Warranty Packages

Standard Warranty:

Ricoh printers and multifunctional printers purchased through the IT distribution channel are

provided with a one-year standard warranty against defects in materials and workmanship

from the date of purchase. The method of warranty service varies depending on the device

purchased. For information regarding the method of service that will apply to the device you

are considering for purchase, please contact your Ricoh Channel Account Manager.

Warranty service is best facilitated by product registration. Product registration may be

accomplished online (http://www.ricoh-usa.com/support/warranty_registration.aspx) or by

fax or mail via the warranty registration card in the device box. Failure to register in a time-

ly manner may result in the need to provide proof-of-purchase to obtain warranty services.

User replaceable consumables and parts (example: toner cartridges, photoconductor

units, etc.) are warranted for a period of either ninety days or one year (depending on

product line) from the date of purchase unless otherwise defined.

Methods of Service:

On-Site: A Ricoh Service Representative will be dispatched to perform on-site service

during the warranty period if initial diagnosis and resolution efforts by Ricoh Support

fail to resolve the issue.

Advanced Exchange: For those products that offer Advance Exchange as a Standard

Warranty, Ricoh Support will attempt to diagnose and resolve technical defects via

telephone. If Ricoh Support determines that the repair cannot be accomplished over

the telephone, a like replacement product will be shipped at no charge within 24

hours. The original unit must be returned in accordance with the instructions provided

inside the replacement product carton.

Installation and Activation: Customers may purchase an Installation and Activation

Package to receive support from a Ricoh Service Representative. The Installation

and Activation Package includes basic product installation and connection to the

network for one server and two workstations. Connections to additional servers

and/or workstations will be billed on a time and material basis.

Technologies:

Color Printer Standard Warranty:

Method: On-site

Models include SP C242DN, SP C240SF, SP C320DN, SP C430DN/SP C431DN,

SP C431DN-HS, SP C431DNHW/SP C431DNHT, SP C730DN, SP C830DN/SP C831DN

Method: Advanced Exchange

Printer Models: SG 3110DN/SG 3110DNw, GX e7700N

Black & White Printers Standard Warranty:

Method: On-site

Models include SP 8300DN, SP 5200DN/SP 5210DN, SP 5210DNHW/SP 5210DNHT

Method: Advanced Exchange

Printer Models: SP 100 e, SP 3500N/SP 3510DN, SP 4100NL, SP 4310N,

SP 4110N-KP, SP 6330N

Multi-Functional Product Standard Warranty:

Method: On-Site: SP C242SF, SP 4410SF, SP 5200S/SP 5210SF/SP 5210SR,

SP 5200SHW/SP 5200SHT, SP 5210SFHW/SP 5210SFHT

Method: Advanced Exchange: SG 3100SNw/SG 3110SFNw, SP 100SU e/ SP 100SF e,

SP 3500SF/SP 3510SF

Extended Warranty Packages:

Extended warranties that can add up to three years coverage to your standard warranty

are available for purchase. Extended warranties help protect your investment and

assure you that the Ricoh Support and Service Representatives will be available to you

for multiple years. Additionally, for those devices that provide Advanced Exchange as

their standard warranty offering, upgrades to On-Site Service are also available depending

on device. Customers can purchase an extended warranty within the original warranty

period (one year of purchase) of printer and multifunctional printer purchase (proof of

purchase required). Extended warranties are available in California, Virginia and Florida

commercially. The additional protection options are available as follows:

On-Site Extended Warranty Package: Offers an additional 1, 2 or 3 years term of limited

warranty protection

Advanced Exchange Extended Warranty Package: Offers an additional 1 or 2 years term of

limited warranty protection

Advanced Exchange Upgrade Package: Offers an upgrade from Advanced Exchange to an

On-Site Warranty

Ricoh Support: 1-800-RICOH-38

Ricoh Support (800-Ricoh-38) is a dedicated support center for customers seeking

warranty support for devices purchased through the IT distribution channel. The Support

Center is available 24 hours a day, 7 days a week. Ricoh will assist the caller and will

validate support entitlement by serial number for devices requiring Advanced Exchange

or On-Site service. Additionally, frequently asked questions are available online at

http://www.ricoh-usa.com/support/knowledge_base.aspx.

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Ricoh Aficio SP C730DN Manuel d'utilisateur Page 31

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