Ricoh Remote Communication Gate S Manuel d'utilisateur

@ Remote Intelligent Remote Management System for the Ricoh Family Group Network Connected Printing Devices White Paper (Embedd

3. HTTPS (Broadband Internet Connection) Listed below are the two reasons for HTTPS communication initiation. I. Emergency call (Device failure

I. Emergency Call Procedure 1. Remote Communication Gate Initiates Communication. 2. Mutual authentication via electronic certificate takes

II. Counter information 2. HTTPS PKI Negotiation (Authentication via electronic certificate)3. HTTPS Post Request (Polling message)4. HTTPS

Firmware update 1. Updating firmware HTTPS only 1 HTTPS Global Server Device Remote Commu-nication Gate 1 HTTPS FireWall FireWal

The firmware of devices is updated through communication from ① to ④ indicated in the diagram in the above. Individual communication is explained

Details of the procedure ①② Request to update the firmware of devices Procedure 1. Remote Communication Gate Initiates Communication. 2. Mutu

Procedure of ③ Remote Communication Gate acquires the firmware date from Global server 1. Initiate from Remote Communication Gate2. HTTPS PKI3. H

Procedure of ④ Remote Communication Gate notifies the result of the firmware update to communication Server. Procedure 1. Remote Communicati

Appendix 1. Device Information (examples) Advantages Information Details Alert Device failure call (jam, cover open, etc.) Reduces downtime

Appendix 4. Cryptographic algorithms of HTTPS Figure 1 shows SSL negotiation with mutual authentication: client authentication and server authenti

Update History Version Release

(3) Server Certificate (14) Finished Session sta (4) Client Certificate Request (13) Finished Server privat

Appendix 5. Network Traffic & Communication Timing Traffic Size & Communication Timing (By Purpose) Remote Communication Gate & Commu

Questions and Answers Q1. Is data that is sent out over the Internet secure? A. Yes – because it is transmitted in SSL protocol, after both ends

Q6. Does it support TokenRing environment? A. No, it doesn’t. 23

＠Remote White Paper @Remote Service Today’s Customer Environment The way is open Although potential for growth has never been larger, this is

The Challenge: To reduce time lost on equipment maintenance: servicing, supplying, and monitoring. To overcome human interface issues – relie

Solution – @Remote To limit the downtime of each kind of device (multifunction products, network printers, copiers), it is of growing necessit

2. Automated Counter Checking Remote counter monitoring means the user no longer has to manually report counter figures. The traditional counter

3. Ordering Supplies (toner, etc.) @Remote reports toner level (near end/end) data to our service company – device downtime is reduced, as the use

Summary of Advantages Advantages Main Features Currently @Remote Advantage 1. Reduce Device Downtime Auto Service Call When Service Calls occ

HTTPS is a web server and client (browser) protocol for sending and receiving data: HTTP + SSL (Secure Socket Layer). For privacy and information